What would you do if you discovered a restaurant, whose food you’d enjoyed, had overcharged you by $4 on what you’d expected would be a $53.35 bill? You’d probably feel annoyed, but do nothing, because you’re a lazy human just like the rest of us, right?
But now, imagine you’re a douchey associate professor at Harvard Business School, and a restaurant, whose food you’d enjoyed, overcharged you by $4. Bet that changes things, huh? No? You’re still a normal human, you think? Well, you think wrong. You’d raise hell and spend countless hours writing pointless emails to the humble owners of Ye Ole Mom and Pop Chinese Restaurant (real name, Sichuan Garden in Brookline Village), because your time isn’t valuable and you haven’t a thing more important (and certainly nothing more entertaining) to do, nosiree.